Complaints Procedure

If you have a complaint or would like a copy of our full procedure please contact us:

• Post: Intelligent Car Leasing, Complaints Department, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
• Email: complaints@intelligentcarleasing.com
• Phone: 0344 387 2727

All complaints will be responded to promptly, and we aim to resolve all complaints within 3 days where possible.

Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. They resolve disputes fairly and impartially, and have the power to put things right. You can find out more about the Financial Ombudsman Service at their website.

A copy of our complaints handling procedures can be supplied upon request.