Legal Information
Company Name: Intelligent Car Leasing Limited
First Registered: Scotland
Registered Number: SC445572
Registered Address: Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
VAT Registration Number: GB158249876
ICO Registered Number: ZA003072
BVRLA Membership Number: 1883
Intelligent Car Leasing Limited is authorised and regulated by the Financial Conduct Authority (reference number 673209). Not all types of business undertaken are authorised and regulated by the Financial Conduct Authority. Intelligent Car Leasing Limited is a credit broker and not a lender.
BVRLA
Intelligent Car Leasing Limited is a member of the British Vehicle Rental and Leasing Association (BVRLA), the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles. The BVRLA Code of Conduct sets out the standards expected by members in all aspects of the brokering of leased vehicles. You can view this code of conduct here. BVRLA membership ensures the customer that they should expect the highest level of professionalism and integrity when using a BVRLA member.
REMUNERATION & COMMISSION
What fees will I pay?
We charge a fee of £250 including VAT for our services. These services include:
- Helping you to find a suitable vehicle that meets your needs and requirements.
- Helping you to understand the contract hire product used to finance your vehicle so that it meets your needs and requirements.
- Helping you to complete the required paperwork.
- Sourcing and securing credit with our lending panel.
- Sourcing and securing your vehicle from our network of suppliers and dealerships.
Once your order with us has been confirmed, we will send you a link to Sage Pay for you to make the payment for our services. Please note that this link should not be used to make any payments to the funder. If you cancel your order and don’t enter into a finance agreement with the funder, you can request a refund, minus a £5 administration fee.
Do you receive commission?
Yes, we will receive a fixed and/or variable commission which is agreed between us and the funder we introduce you to. Intelligent Car Leasing Limited is an independent credit broker, not a lender. We work with a range of selected funders. The commission or fees we earn does not influence our decision on who we introduce you to. The commission we receive is included in the price you pay. You can ask for information about the commission we receive for introducing you to the funder, including the amount, by emailing us at any time at compliance@intelligentcarleasing.com
Customer Responsibilities
In order for us to fulfil our responsibilities to you, you must:
Read the documentation provided to you, and let us know if anything is unclear or does not represent your needs and requirements
Comply with the terms and conditions of agreements we may arrange for you.
Conflicts of Interest
If through exceptional circumstances our company, its directors or any other customers have a material interest in business you ask to be transacted for you, we will make you aware of the potential conflict of interest and we will obtain your consent before your instructions are carried out.
Cancellation Policy
In the event that an order in cancelled prior to delivery, we may charge a cancellation fee to cover any costs that may be incurred from dealers or manufacturers, or any other losses associated with processing the deal up to the point of cancellation. Cancellation fees are generally in the region of £250 to £500, however the amount charged will be dependent on a number of factors:
- Cancellation charge applied by the dealer
- Status of the vehicle – Is it in stock? Has it been built yet?
- Vehicle extras – Are there customised interior and exterior colour options? Have any other extras been added at the request of the customer? Will the added extras impact the ability to resell the vehicle?
Cancellation charges will be calculated based on an evaluation of these points. A full breakdown of the calculation of the cancellation charges incurred, if any, will be provided.
Data Protection
Information provided to us may be shared with third parties in the course of credit checking and/or arranging finance. Your contact information may be used by us throughout the duration of the contract term in the event we need to contact you on matters relating to your contract and/or vehicle. We are registered and certified with the Information Commissioners Office (ICO) and all information held about you by our company is held in strict compliance with UK GDPR. For further information regarding your data, please see our Privacy Policy.
Our Products
It is important that you are aware of all finance options available to you in making your decision, and that you are adequately informed on all options. Please note that some finance options may not be applicable depending on your circumstances. For further information on the types of finance options available please visit the Finance and Leasing Association website or the Money Advice Service website. Prior to signing an agreement, you must ensure that the additional monthly commitment is suitable and affordable to you and will not create any undue financial hardship now or in the future should there be a change in your financial circumstances. Always consult with your funder for full terms and conditions and contract details prior to signing an agreement.
DISCLAIMER
Whilst this site has been compiled in good faith, Intelligent Car Leasing Limited makes no warranty or representation that the use of this website will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs. To avoid any doubt, articles and other information are for general guidance only and should not be specifically relied on without taking advice.
LIMITATION OF LIABILITY
To the full extent permissible by law, Intelligent Car Leasing Limited assume no responsibility or liability for any information published on this website and further disclaim all liability in respect of such information. In particular, Intelligent Car Leasing Limited hereby excludes all liability for any claims, losses, demands or damages of any kind whatsoever in relation to any information, content or advertisements.
COMPLAINTS PROCEDURE
If you have a complaint or would like a copy of our full procedure please contact us:
- Post: Intelligent Car Leasing, Complaints Department, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
- Email: complaints@intelligentcarleasing.com
- Phone: 0344 387 2727
All complaints will be responded to promptly, and we aim to resolve all complaints within 3 days where possible.
Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. They resolve disputes fairly and impartially, and have the power to put things right. You can find out more about the Financial Ombudsman Service at their website.
A copy of our complaints handling procedures can be supplied upon request.
VEHICLE DATA
The vehicle data displayed on the website are supplied by CAP AUTOMOTIVE. Whilst every effort is made to verify and ensure the accuracy of the data, the information should only be used as a guide and no decision should be made to purchase, hire or lease a specific vehicle without verification of the latest data from either the manufacturer or franchised dealer. All images on the website are for illustration purposes only.
DELIVERY TIMEFRAMES
Delivery timeframes quoted are subject to credit clearance, deposit payments being received along with all signed order forms and contracts being received by Intelligent Car Leasing Limited.
PRICING
Contract Hire payments are subject to VAT at the prevailing rate. Personal Contract Hire rates are inclusive of VAT. All quotations include Road Fund Licence for the contractual period. The servicing element (if applicable) includes all routine maintenance, servicing, tyres, batteries, exhausts and necessary repair cost with the exception of accident damage. All pricing is correct at the time of print, unless changes in vehicle prices announced by the manufacturer or any fluctuations in FHBR. These figures do not constitute an offer. All applications subject to credit approval. Errors and Omissions excluded.
All contracts brokered by Intelligent Car Leasing Limited are subject to a £250 including VAT administration fee.
ADMINISTRATION FEE REFUND POLICY
We charge a fee of £250 including VAT for our services. These services include:
- Helping you to find a suitable vehicle that meets your needs and requirements.
- Helping you to understand the contract hire product used to finance your vehicle so that it meets your needs and requirements.
- Helping you to select the appropriate contract term, annual mileage and maintenance package to suit your needs.
- Searching the market to find you a competitive price.
- Sourcing and securing your vehicle from our network of suppliers and dealerships.
- Offering our Customer Services support throughout the life of your lease.
- Proactively assisting you with contract amendments, vehicle collection, contract extension or renewal.
If you cancel your order before entering into a regulated finance agreement with the funder or within your 14-day cooling off period, you can request a refund of your £250 admin fee, minus a £5 administration fee. This only applies to regulated finance agreements (agreements with individuals, sole traders, small partnerships and unincorporated associations). The £250 admin fee is non-refundable for limited companies and large partnerships.
You can request a refund by replying to your cancellation confirmation email or by contacting us via the following details:
- Address: Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
- Telephone: 0344 387 2727
- Email: info@intelligentcarleasing.com
WHAT WE COLLECT AND WHAT WE USE IT FOR
We will only ever ask you for personal data when it is needed for any services you have enquired about or asked us to provide, or for participation in other activities in which you are taking part on the website or to respond to your requests for information such as:
- Posting comments on a news articles or blog posts
- Filling out forms on our website
- Subscribing to our newsletter or marketing
- Contacting us by phone, email, SMS text messaging or social media to avail of our services, request more information or make a complaint.
Personal data will generally only be collected directly from you. However, sometimes we may collect your personal data from another person, for instance, a fleet manager, where the nature of your business with us necessitates this or if you are using our fleet management software. We do not collect any sensitive data, except where a physical or mental health vulnerability is disclosed directly to us during the process of an order.
We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the information, activity or service requested. If you send us e-mail, we will also retain the content of your e-mail and your e-mail address to respond to your message and handle any follow up. We use this information to customise the content you see on our pages,
If you contact us through our website, we will retain the content of your e-mail, any contact details provided, and your e-mail address to respond to your message and handle any follow up. If you contact us via phone, your phone call may be recorded.
How Will Intelligent Car Leasing Use My Personal Data?
Your data will be used to;
- process orders and fulfil any contractual obligations with you that arise from those orders
- send you ongoing contract communications, critical in-life contract services, notifications, and any other important information about products and services you may request from us
- communicate fleet management services
- send marketing communications which you may unsubscribe from at any time by clicking the unsubscribe link at the bottom of any of our emails or OPTOUT on our SMS messages.
- Provide customer service and assistance where necessary
- Notify you about changes to our service
We process your data on the basis of legitimate interest as it is necessary for us to be able to communicate with you and fulfil our contractual obligations with you in the offering of our services.
How Is Personal Data Stored At Intelligent Car Leasing?
Intelligent Car Leasing have existing physical, technical and organisational systems in place to ensure the safeguarding of personal client data. Personal data in physical and digital formats is stored in data centre locations within the UK and the Republic of Ireland. Personal data stored in marketing software platforms or email archives may be stored in EU or US locations, however these are compliant with UK GDPR and Standard Contractual Clauses (SCCs) frameworks. Intelligent Car Leasing have adopted strict confidentiality and data protection policies in relation to your data which all staff must adhere to and acknowledge annually.
Your data will be stored in line with our data retention policy or until you request the deletion of your data. In some cases we will be bound by legal and tax regulations and will be unable to delete this personal data until the required period of time has passed.
Personal data you provide is generally stored either for the duration of your contract with us or for 7 years in order to comply with HMRC requirements or in the event of an Ombudsman complaint. Information such as bank statements or bank details are removed as soon as we no longer have a need for these. Your personal data will be removed from our marketing database within one week if you decide to unsubscribe from this service.
Who will you share my data with?
There are times when we require to share the personal information we learn from you with other parties. However, the information we hold on our clients is an important part of our business and it is not our business to sell or rent this information to others. We may however share personally identifiable information about our clients in the following situations:
- To communicate to selected third parties or suppliers in order to process your order or fulfil our contractual obligations with you, for example, to our select panel of finance funders or approved dealerships. Intelligent Car Leasing aim to ensure that these third parties have sufficient data security measures in place when handling your data, and our monitoring of these measures will be enhanced according to our UK GDPR plan
- When you sign up to our newsletter, your information will be stored on the servers of our marketing platform supplier.
We use other companies and individuals to perform functions in certain situations on our behalf such as:
- Posting comments on a news article or blog post
- Signing up to our newsletter
- Exchanging emails with you using a Microsoft platform
- Sending SMS notifications
- Taking payments via the WorldPay platform
These agents only have access to information required for that purpose and may not use it for any other purpose. Intelligent Car Leasing may also share your information where we believe we have a legal obligation to do so. This may include sharing information about fines or penalties.
SUBJECT ACCESS REQUEST
Under certain circumstances, by law you have the right to:- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected;
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below);
- Object to the processing of your personal data where we are relying on a legitimate interest (or a legitimate interest of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;
- Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it;
- Withdraw your consent to our processing of your personal data in rare situations where we rely on your consent as our legal basis to do so; and
- Request the transfer of your personal data to another party.
If you would like to make a Subject Access Request for any personal information we may hold about you, you can do so by writing to the following address: Compliance Manager, Intelligent Car Leasing Ltd, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP or by emailing us at the following email address: compliance@fleetalliance.co.uk.
WEBSITE SECURITY
Intelligent Car Leasing will take all reasonable steps to protect your data. All information received by us through our website is retrieved and stored using secure technology. Our website host maintains a safe and secure environment for your personal information and uses up-to-date technology with a view to protecting that information against loss, misuse or unauthorised alteration. We only allow authorised personnel access to personal information you provide.
We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the information, activity or service requested.
COOKIES, GOOGLE ANALYTICS AND IP ADDRESS
When you visit our website, we may automatically collect some information about your device through the use of cookies. A cookie is a small data file that the website creates as you perform actions on certain pages of this website. The only personal information a cookie can contain is information you supply. A cookie can’t read data from your hard disk or read cookie files created by other sites. We use cookies to enhance our website’s performance by personalising your experience on our site or making use of our website more convenient such as:
- Logging into DISQUS to leave a comment on a news article or blog post
- Allowing you to download multiple white papers with a single registration
These cookies are not used to record personal information or to associate personal information your supply with any other parties. You can refuse cookies by turning them off on your web browser however in certain circumstances this may affect the performance of this website. For more information about how to disable cookies, visit www.allaboutcookies.org.
We also use Google Analytics to help us understand how our customers use our website. Find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout.
Intelligent Car Leasing may collect your IP address for the purposes of systems administration and to audit the use of our site. We do not link IP addresses to individual user information and gather IP addresses anonymously, however users may be identified by their IP address where it is necessary to enforce compliance with the websites terms of use.
THE INFORMATION COMMISSIONER'S OFFICE (ICO)
The ICO is the governing body responsible for enforcing UK Data Protection legislation. Should you wish to receive more information from them or submit a complaint, you can do so by visiting: https://ico.org.uk
BUSINESS TRANSFERS
We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Client information is generally one of the transferred business assets in these situations and in the event that Intelligent Car Leasing Ltd or substantially all of its assets are acquired, client information may be one of the transferred assets. Where we deal with other companies etc as above, we require those companies to comply with our privacy policy. We may also require to release information where required to do so by law. Other than in the above situations we will give notice on this site when your personal information might be shared with third parties and you will have the opportunity to decide not to share that information.
COPYRIGHT STATEMENT
The contents of this website (including all website design, text, graphics, their selection and arrangement and all associated material) are copyright of Intelligent Car Leasing Limited or its content and technology providers except in so far as individually stated on particular material or items. Without affecting our own or third party rights under copyright, you are not permitted to copy, alter or reproduce content for commercial purposes and must credit Intelligent Car Leasing Limited at all times.
PERSONAL INFORMATION
The information that you provide to us including, without limitation: your name, address(es), telephone number(s) and e-mail address(es); information about the vehicle(s) you have expressed interest in, your employment and bank details and any other information remain strictly private and confidential. We hold information which you provide soley for the purpose of processing a deal and will not be used for any other purposes unless you give us permission to do so. When you use our website we will treat any information you submit to us in accordance with this privacy policy and in strict compliance with all Data Protection legislation.
CHANGES TO PRIVACY POLICY
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on the site.
QUESTIONS OR SUGGESTIONS
If you have any questions or suggestions regarding these policies or believe we are not properly adhering to them please send an email to info@intelligentcarleasing.co.uk
